Onyx/ iTimekeep Authentication Errors

Incident Report for Aderant Cloud Platform

Resolved

This incident has been resolved.

Posted Sep 02, 2025 - 20:19 EDT

Update

As iTimekeep continues working to resolve the authentication error, Onyx access remains unavailable. New logins cannot be completed; however, users who were logged in before the issue began can still access the system.
Efforts are ongoing, and we will provide the next update once key progress milestones are reached.

Posted Sep 02, 2025 - 17:00 EDT

Investigating

Onyx login is currently intermittent due to an issue affecting access to the iTimekeep application in the US region.

Posted Sep 02, 2025 - 10:35 EDT

This incident affected: Onyx (Onyx US).