All Systems Operational

Uptime over the past 90 days. View historical uptime.
BillBlast Operational
BillBlast US Operational
BillBlast CAN Operational
BillBlast UK Operational
BillBlast APA Operational
iTimekeep Operational
iTimekeep US Operational
iTimekeep CAN Operational
iTimekeep UK Operational
iTimekeep EU Operational
iTimekeep APA Operational
OCG Live Operational
OCG Live US Operational
OCG Live UK Operational
OCG Live EU Operational
Thrive Operational
Thrive US Operational
Thrive CAN Operational
Thrive UK Operational
Thrive EU Operational
Thrive APA Operational
Conflicts Operational
Conflicts US Operational
Conflicts APA Operational
Conflicts UK Operational
Conflicts CAN Operational
Conflicts EU Operational
Onyx Operational
90 days ago
99.98 % uptime
Today
Onyx US Operational
Onyx CAN Operational
Onyx UK Operational
Onyx APA Operational
90 days ago
99.98 % uptime
Today
Onyx EU Operational
Passive Time Assistant Operational
Passive Time Assistant – US Operational
Passive Time Assistant – APA Operational
Cloud AR Operational
Cloud AR US Operational
Deadlines Operational
90 days ago
100.0 % uptime
Today
Deadlines Operational
90 days ago
100.0 % uptime
Today
Milana Operational
90 days ago
100.0 % uptime
Today
Milana - US Operational
90 days ago
100.0 % uptime
Today
Virtual Pricing Director Operational
90 days ago
100.0 % uptime
Today
Virtual Pricing Director - EU Operational
90 days ago
100.0 % uptime
Today
Virtual Pricing Director - SA Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Onyx Maintenance – US, CAN, UK, EU and APA Aug 6, 2026 07:00-09:00 EDT

On Thursday, August 6, 2026, Onyx systems in the US, Canada, UK, EU, and APAC regions will undergo scheduled updates between 07:00 AM – 08:00 AM EDT (11:00 AM – 12:00 PM UTC).

No downtime is expected during this maintenance period.

Bug Fixes
- Fixed an issue where rejected terms remained highlighted after changing category.
- Fixed an issue where Global Search results could include deleted documents.
- Fixed an issue where task-assignment email links did not open the correct workflow and document; users now land directly on the correct document in context.
- Fixed an issue where some compliance violations did not trigger an in-app warning, even when the rule was configured to display one and the violation appeared on the violations report.

Enhancements
- Onyx Intake: Users can now retry document processing if a step fails during upload.
- Onyx Intake: Users can now delete a document from the UI if processing fails.
Posted on Jul 31, 2026 - 15:40 EDT

Onyx Maintenance [US, CA, APA] - Downtime Planned - ONYX INTAKE ONLY Aug 11, 2026 06:00-09:00 EDT

On Tuesday, August 11, 2026, Onyx Intake in the US, Canada, and APAC regions will undergo scheduled updates between 6:00 AM – 9:00 AM EDT (10:00 AM – 1:00 PM UTC).

For Australia (Sydney): this falls on Tuesday, August 11, 2026, 8:00 PM – 11:00 PM AEST.

For Canada (Nova Scotia): this falls on Tuesday, August 11, 2026, 7:00 AM – 10:00 AM ADT.

During this maintenance window, LOGIN TO ONYX WILL BE UNAVAILABLE.
Rules will continue running as normal, and you will have full access to the Rule Library.
No action needed to request the migration.
After your designated maintenance window, refresh the page to see the updates.

If this action has already been taken at your firm, please disregard this update.

---

Benefits of this update
Once completed, this update will deliver improvements including:
- An updated user interface
- Improved performance and faster loading times

UI changes you will notice after the update

Onyx Intake
Document deletion
- Users will be able to delete documents by clicking the trash icon on the Clients & Matters page.

Order of terms
- Terms will now be displayed in the same sequential order as they appear in the document.
- This ordering will be reflected both on the Summary page and on the Document Details page (left-side cards). Note: This applies to newly uploaded documents only.

Document Details page enhancements
- Category navigation: Users can switch between categories by clicking on a highlighted term.
- Terms in multiple categories: Terms that belong to more than one category will display the corresponding category tags on the term card; Users can assign multiple categories directly from the term card.
- Improved term card layout: Term card icons have been rearranged to improve usability and navigation.

Violations Report
The Violations report now exports in full, rather than exporting only the records visible on the page. Clicking Export on the Violations report will start generating the report in the background. Once the report is ready, Onyx will send a message to your email address with a download link and push an in-application notification. Note: Download links expire after 48 hours.

---

Want to Learn More?

Log on to myAderant.com and click Aderant Academy in the top navigation bar to access additional eLearning resources.
1. Click “Click here” to get started.
2.The academy opens in a new tab. Click Onyx in the navigation menu and enroll in Getting Started with Onyx Intake.
Posted on Aug 05, 2026 - 15:41 EDT

Aug 5, 2026

No incidents reported today.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Onyx Maintenance [APA] - Downtime Planned - ONYX INTAKE ONLY
Completed - The scheduled maintenance has been completed.
Jul 31, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 13:00 EDT
Scheduled - On Friday, July 31, 2026, Onyx Intake in the APA region will undergo scheduled updates between 1:00 PM – 3:00 PM EST (6:00 PM – 8:00 PM UTC).

For Australia (Sydney): this falls on Saturday, August 1, 2026, 4:00 AM – 6:00 AM AEST.

During this maintenance window, LOGIN TO ONYX WILL BE UNAVAILABLE.
Rules will continue running as normal, and you will have full access to the Rule Library.
No action needed to request the migration.
After your designated maintenance window, refresh the page to see the updates.

---

Benefits of this update
Once completed, this update will deliver improvements including:
- An updated user interface
- Improved performance and faster loading times

UI changes you will notice after the update

Onyx Intake
Document deletion
- Users will be able to delete documents by clicking the trash icon on the Clients & Matters page.

Order of terms
- Terms will now be displayed in the same sequential order as they appear in the document.
- This ordering will be reflected both on the Summary page and on the Document Details page (left-side cards). Note: This applies to newly uploaded documents only.

Document Details page enhancements
- Category navigation: Users can switch between categories by clicking on a highlighted term.
- Terms in multiple categories: Terms that belong to more than one category will display the corresponding category tags on the term card; Users can assign multiple categories directly from the term card.
- Improved term card layout: Term card icons have been rearranged to improve usability and navigation.

Violations Report
The Violations report now exports in full, rather than exporting only the records visible on the page. Clicking Export on the Violations report will start generating the report in the background. Once the report is ready, Onyx will send a message to your email address with a download link and push an in-application notification. Note: Download links expire after 48 hours.

---

Want to Learn More?

Log on to myAderant.com and click Aderant Academy in the top navigation bar to access additional eLearning resources.
1. Click “Click here” to get started.
2.The academy opens in a new tab. Click Onyx in the navigation menu and enroll in Getting Started with Onyx Intake.
Jul 30, 18:17 EDT

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

Microsoft Azure Networking Issue (West US Region)
Resolved - Microsoft has confirmed resolution of the Azure West US networking issue, and performance across all affected services has returned to normal and remained stable. We are considering this issue resolved.

Thank you for your patience throughout. A root cause analysis from Microsoft is expected to follow, and we will share relevant detail once available.

Microsoft's regional status is available at https://azure.status.microsoft/en-us/status.
Jul 23, 17:06 EDT
Update - Performance across affected services has remained stable, and we are seeing close to normal operation. Microsoft's rollback of the correlated change appears to have taken effect.

We are holding this in a monitoring state pending Microsoft's final resolution confirmation, and remain in contact with them. We will post a final update once Microsoft confirms full resolution.

Microsoft's regional status is available at https://azure.status.microsoft/en-us/status.
Jul 23, 16:10 EDT
Update - Microsoft has identified a recent change strongly correlated with the onset of this issue and has begun rolling it back. That rollback is in progress, and early telemetry is showing signs of recovery. We are independently seeing improved performance and stability across affected services.

This is not yet confirmed as resolved. Microsoft has not declared full recovery, and we are continuing to monitor closely alongside them until they do. We will update as the situation develops.

Microsoft's regional status is available at https://azure.status.microsoft/en-us/status.
Jul 23, 15:00 EDT
Update - Correction to our previous update: the prior message associated with the status change to "Monitoring" was posted in error. No fix has been implemented, and this issue is not resolved.

This is a Microsoft Azure networking issue in the West US region, which Microsoft has classified as critical. Resolution is on Microsoft's side and there is no corrective action available on our end. We are, however, in direct communication with the Microsoft team. Microsoft's mitigation attempts so far have not produced broad improvement, and no ETA is available. We will update as the situation changes.

Microsoft's regional status is available at https://azure.status.microsoft/en-us/status.
Jul 23, 14:02 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 13:16 EDT
Investigating - Microsoft has reported a networking issue affecting the Azure West US region, which is impacting some of our services. Per Microsoft, affected customers may experience intermittent connectivity failures, increased latency, or difficulty accessing services in that region. Microsoft has begun applying mitigations. We are engaged with them and monitoring closely. Further updates will be posted here, and Microsoft's status is available at https://azure.status.microsoft/en-us/status.
Jul 23, 13:01 EDT

Jul 22, 2026

iTimekeep - Performance Degradation
Resolved - The maintenance work to address the latency affecting iTimekeep is complete, and iTimekeep is available for normal use. We are seeing improved performance and will continue to monitor closely to ensure it holds. A root cause analysis is ongoing and will be shared once complete. Thank you for your patience throughout.
Jul 22, 17:00 EDT
Update - iTimekeep - Scheduled Outage

Please note a change in timeframe for the planned outage:

We apologize for the continued disruption, and we appreciate your patience as we work to resolve it. We will be applying a change to improve the experience during a planned outage from 4:15 PM to 5:15 PM EDT. iTimekeep will be inaccessible during this time

Please share this information with your timekeepers so they are aware iTimekeep will be unavailable during the timeframe below.

Outage: iTimekeep will be inaccessible from 4:15 PM to 5:15 PM EDT.
Impact:
No customer impact or UI changes.
No customer action is required.
We recommend timekeepers save any in-progress work before 4:15 PM EDT.

We will confirm here once service is restored.
Jul 22, 16:00 EDT
Identified - iTimekeep - Scheduled Outage

We apologize for the continued disruption, and we appreciate your patience as we work to resolve it. We will be applying a change to improve the experience during a planned outage from 4:15 PM to 6:15 PM EDT. iTimekeep will be inaccessible during this time

Please share this information with your timekeepers so they are aware iTimekeep will be unavailable during the timeframe below.

Outage: iTimekeep will be inaccessible from 4:15 PM to 6:15 PM EDT.
Impact:
No customer impact or UI changes.
No customer action is required.
We recommend timekeepers save any in-progress work before 4:15 PM EDT.

We will confirm here once service is restored.
Jul 22, 15:45 EDT
Update - Our teams are continuing to test a potential resolution for the latency affecting iTimekeep. We will share more specific detail, including any planned maintenance, once we are able to. Performance remains stable but elevated above normal.
Jul 22, 15:24 EDT
Update - Our teams remain engaged with Microsoft on the latency affecting iTimekeep. We are evaluating a potential resolution path and testing it before any broader application. Performance remains stable but elevated above normal.
Jul 22, 14:17 EDT
Update - Our teams remain engaged with Microsoft on the latency. Investigation continues on multiple fronts simultaneously. Root cause has not yet been identified. Performance remains stable but elevated above normal.
Jul 22, 12:58 EDT
Update - Our teams remain engaged with Microsoft to address the latency. A subset of instances is experiencing higher than normal response times. Latency has stabilized and is running below yesterday's peak, though it remains elevated. Investigation continues and further updates will be posted here.
Jul 22, 11:59 EDT
Update - Our teams are continuing to investigate the performance degradation, working alongside Microsoft toward resolution.
Jul 22, 11:04 EDT
Investigating - The performance degradation affecting iTimekeep yesterday persists and is being investigated further with Microsoft for resolution.
Jul 22, 09:52 EDT
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