All Systems Operational

BillBlast Operational
BillBlast US Operational
BillBlast CAN Operational
BillBlast UK Operational
BillBlast APA Operational
iTimekeep Operational
iTimekeep US Operational
iTimekeep CAN Operational
iTimekeep UK Operational
iTimekeep EU Operational
iTimekeep APA Operational
OCG Live Operational
OCG Live US Operational
OCG Live UK Operational
OCG Live EU Operational
Thrive Operational
Thrive US Operational
Thrive CAN Operational
Thrive UK Operational
Thrive EU Operational
Thrive APA Operational
Conflicts Operational
Conflicts US Operational
Conflicts APA Operational
Conflicts UK Operational
Conflicts CAN ? Operational
Conflicts EU Operational
Onyx Operational
90 days ago
100.0 % uptime
Today
Onyx US Operational
Onyx CAN Operational
Onyx UK Operational
Onyx APA Operational
90 days ago
100.0 % uptime
Today
Passive Time Assistant Operational
Passive Time Assistant – US Operational
Passive Time Assistant – APA Operational
Cloud AR Operational
Cloud AR US Operational
Deadlines Operational
90 days ago
100.0 % uptime
Today
Deadlines Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Onyx Update – US, CAN and UK May 29, 2025 09:00-11:00 EDT

On Thursday, May 29, Onyx systems in the US, Canada, and UK regions will undergo scheduled updates between 9:00 AM – 11:00 AM EDT / 1:00 PM – 3:00 PM UTC.
There is no expected downtime during this maintenance window.

After the update, please clear your browser cache and log in again. Alternatively, you can press Ctrl + F5 to force a full refresh and ensure all updates are properly applied.

This update will include the following:

Enhancements

- Workflow Reminder Notices: Onyx will now send email notifications for workflow tasks with overdue steps.
Availability: Onyx Intake.

- Guidelines Page Renaming: The "Guidelines" page will be renamed to Rule Sets. All references to this page throughout the system will be updated accordingly.
Availability: Onyx Time & Expense; Onyx Billing & eBilling.

- Copy Button for Rule Sets: A new Copy button will be introduced, allowing users to copy System Rule Sets.
Availability: Onyx Billing & eBilling.

Bug Fixes

- Rule Preview Message: Corrected a typo in the message: "The rule did not match these values."

- Rule Linking: Resolved an issue where System Rule Sets were incorrectly displayed when linking a rule to a Rule Set.

- Violations Reports: Fixed an issue where some timecards were incorrectly included due to a timezone mismatch during report generation.

- Workflows Grid: In the 'Progress' column, the total number of steps was not being counted correctly.

Posted on May 16, 2025 - 10:18 EDT
May 17, 2025

No incidents reported today.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025
Completed - The scheduled maintenance has been completed.
May 13, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 21:00 EDT
Update - To ensure a smooth update process, we are rescheduling the iTimekeep update to Tuesday, May 13.

On Tuesday (May-13) iTimekeep CAN and US regions will undergo scheduled updates between 9pm-10pm EDT / 1am UTC. There will be no expected downtime during the maintenance period.

Users may need to clear cookies/caches to consume update once complete. This release does not include a mobile update or any changes to Connect.

This update will include the following:

Fixes
• Addressed an issue where Onyx messages disappear within iTimekeep.
• Printing PDF from a calendar view no longer cuts off the last time entry.
• Addressed an issue where the Passive Time view gets stuck loading.

Improvements
• When submitting time, all time entries round to the appropriate time increment utilizing the Configure iTimekeep > Firm Defaults > Time Entry Rounding Options setting within the iTimekeep Portal.
• Extended logging capabilities to improve product supportability to effectively monitor, troubleshoot, and support iTimekeep.

May 9, 14:13 EDT
Scheduled - On Monday (May-12) iTimekeep CAN and US regions will undergo scheduled updates between 9pm-10pm EDT / 1am UTC. There will be no expected downtime during the maintenance period.

Users may need to clear cookies/caches to consume update once complete. This release does not include a mobile update or any changes to Connect.

This update will include the following:

Fixes
• Addressed an issue where Onyx messages disappear within iTimekeep.
• Printing PDF from a calendar view no longer cuts off the last time entry.
• Addressed an issue where the Passive Time view gets stuck loading.

Improvements
• When submitting time, all time entries round to the appropriate time increment utilizing the Configure iTimekeep > Firm Defaults > Time Entry Rounding Options setting within the iTimekeep Portal.
• Extended logging capabilities to improve product supportability to effectively monitor, troubleshoot, and support iTimekeep.

May 8, 16:17 EDT
Completed - The scheduled maintenance has been completed.
May 13, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 15:00 EDT
Update - To ensure a smooth update process, we are rescheduling the iTimekeep update to Tuesday, 13 May.

On Tuesday (13-May) iTimekeep EU and UK regions will undergo scheduled updates between 3pm-4pm EDT / 7pm UTC. There will be no expected downtime during the maintenance period.

Users may need to clear cookies/caches to consume update once complete. This release does not include a mobile update or any changes to Connect.

This update will include the following:

Fixes
• Addressed an issue where Onyx messages disappear within iTimekeep.
• Printing PDF from a calendar view no longer cuts off the last time entry.
• Addressed an issue where the Passive Time view gets stuck loading.

Improvements
• When submitting time, all time entries round to the appropriate time increment utilizing the Configure iTimekeep > Firm Defaults > Time Entry Rounding Options setting within the iTimekeep Portal.
• Extended logging capabilities to improve product supportability to effectively monitor, troubleshoot, and support iTimekeep.

May 9, 14:12 EDT
Scheduled - On Monday (12-May) iTimekeep EU and UK regions will undergo scheduled updates between 3pm-4pm EDT / 7pm UTC. There will be no expected downtime during the maintenance period.

Users may need to clear cookies/caches to consume update once complete. This release does not include a mobile update or any changes to Connect.

This update will include the following:

Fixes
• Addressed an issue where Onyx messages disappear within iTimekeep.
• Printing PDF from a calendar view no longer cuts off the last time entry.
• Addressed an issue where the Passive Time view gets stuck loading.

Improvements
• When submitting time, all time entries round to the appropriate time increment utilizing the Configure iTimekeep > Firm Defaults > Time Entry Rounding Options setting within the iTimekeep Portal.
• Extended logging capabilities to improve product supportability to effectively monitor, troubleshoot, and support iTimekeep.

May 8, 16:18 EDT
Completed - The scheduled maintenance has been completed.
May 13, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 13:00 EDT
Update - To ensure a smooth update process, we are rescheduling the iTimekeep update to Tuesday, 13 May.

On Tuesday (13-May) iTimekeep APA region will undergo scheduled updates between 1pm-2pm EDT / 5pm UTC. There will be no expected downtime during the maintenance period.

Users may need to clear cookies/caches to consume update once complete. This release does not include a mobile update or any changes to Connect.

This update will include the following:

Fixes
• Addressed an issue where Onyx messages disappear within iTimekeep.
• Printing PDF from a calendar view no longer cuts off the last time entry.
• Addressed an issue where the Passive Time view gets stuck loading.

Improvements
• When submitting time, all time entries round to the appropriate time increment utilizing the Configure iTimekeep > Firm Defaults > Time Entry Rounding Options setting within the iTimekeep Portal.
• Extended logging capabilities to improve product supportability to effectively monitor, troubleshoot, and support iTimekeep.

May 9, 14:10 EDT
Scheduled - On Monday (12-May) iTimekeep APA region will undergo scheduled updates between 1pm-2pm EDT / 5pm UTC. There will be no expected downtime during the maintenance period.

Users may need to clear cookies/caches to consume update once complete. This release does not include a mobile update or any changes to Connect.

This update will include the following:

Fixes
• Addressed an issue where Onyx messages disappear within iTimekeep.
• Printing PDF from a calendar view no longer cuts off the last time entry.
• Addressed an issue where the Passive Time view gets stuck loading.

Improvements
• When submitting time, all time entries round to the appropriate time increment utilizing the Configure iTimekeep > Firm Defaults > Time Entry Rounding Options setting within the iTimekeep Portal.
• Extended logging capabilities to improve product supportability to effectively monitor, troubleshoot, and support iTimekeep.

May 8, 16:20 EDT
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.