All Systems Operational
BillBlast
Operational
BillBlast US
Operational
BillBlast CAN
Operational
BillBlast UK
Operational
BillBlast APA
Operational
iTimekeep
Operational
iTimekeep US
Operational
iTimekeep CAN
Operational
iTimekeep UK
Operational
iTimekeep EU
Operational
iTimekeep APA
Operational
OCG Live
Operational
OCG Live US
Operational
OCG Live UK
Operational
OCG Live EU
Operational
Thrive
Operational
Thrive US
Operational
Thrive CAN
Operational
Thrive UK
Operational
Thrive EU
Operational
Thrive APA
Operational
Conflicts
Operational
Conflicts US
Operational
Conflicts APA
Operational
Conflicts UK
Operational
Conflicts CAN
Operational
Conflicts EU
Operational
Onyx
Operational
Onyx US
Operational
Onyx CAN
Operational
Onyx UK
Operational
Onyx APA
Operational
Onyx EU
Operational
Passive Time Assistant
Operational
Passive Time Assistant – US
Operational
Passive Time Assistant – APA
Operational
Cloud AR
Operational
Cloud AR US
Operational
Deadlines
Operational
Deadlines
Operational
Milana
Operational
Milana - US
Operational
Virtual Pricing Director
Operational
Virtual Pricing Director - EU
Operational
Virtual Pricing Director - SA
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Conflicts - Canada Scheduled Maintenance Aug 23, 2026 20:00 - Aug 24, 2026 00:00 EDT
On Sunday (August 23), Conflicts - CAN will undergo planned downtime for maintenance
between 8pm EDT (August 23) - 12am EDT (August 24). During the downtime window, Conflicts
may be unavailable for a period of time but will be immediately available once the update
is complete. This downtime will not require re-indexing.
This update includes the following:
RESOLVED ISSUES
• Search requests returning a large volume of results could fail to complete, leaving the
search in a Searching state. Search result processing has been moved to a service with
significantly more memory available, and these searches now complete successfully.
Note: There is no change to how searches are created, run, or reviewed, and no change to
search results themselves.
Posted on Aug 21, 2026 - 16:20 EDT
between 8pm EDT (August 23) - 12am EDT (August 24). During the downtime window, Conflicts
may be unavailable for a period of time but will be immediately available once the update
is complete. This downtime will not require re-indexing.
This update includes the following:
RESOLVED ISSUES
• Search requests returning a large volume of results could fail to complete, leaving the
search in a Searching state. Search result processing has been moved to a service with
significantly more memory available, and these searches now complete successfully.
Note: There is no change to how searches are created, run, or reviewed, and no change to
search results themselves.
Posted on Aug 21, 2026 - 16:20 EDT
Onyx Maintenance – US, CAN, UK, EU and APA Aug 27, 2026 06:00-08:00 EDT
On Thursday, August 27, 2026, Onyx systems in the US, Canada, UK, EU, and APA regions will undergo scheduled updates between 06:00 AM – 08:00 AM EDT (10:00 AM – 12:00 PM UTC).
No downtime is expected during this maintenance period.
Bug Fixes
Fixed an issue where rejected terms remained highlighted after changing category.
Fixed an issue where Global Search results could include deleted documents.
Fixed an issue where task-assignment email links did not open the correct workflow and document; users now land directly on the correct document in context.
Enhancements (all Onyx Intake)
Users can now retry document processing if a step fails during upload.
Users can now delete a document from the UI if processing fails.
Bulk upload of documents and clients is now available through an Aderant support/PS case.
Posted on Aug 21, 2026 - 11:27 EDT
No downtime is expected during this maintenance period.
Bug Fixes
Fixed an issue where rejected terms remained highlighted after changing category.
Fixed an issue where Global Search results could include deleted documents.
Fixed an issue where task-assignment email links did not open the correct workflow and document; users now land directly on the correct document in context.
Enhancements (all Onyx Intake)
Users can now retry document processing if a step fails during upload.
Users can now delete a document from the UI if processing fails.
Bulk upload of documents and clients is now available through an Aderant support/PS case.
Posted on Aug 21, 2026 - 11:27 EDT