All Systems Operational

Uptime over the past 90 days. View historical uptime.
BillBlast Operational
BillBlast US Operational
BillBlast CAN Operational
BillBlast UK Operational
BillBlast APA Operational
iTimekeep Operational
iTimekeep US Operational
iTimekeep CAN Operational
iTimekeep UK Operational
iTimekeep EU Operational
iTimekeep APA Operational
OCG Live Operational
OCG Live US Operational
OCG Live UK Operational
OCG Live EU Operational
Thrive Operational
Thrive US Operational
Thrive CAN Operational
Thrive UK Operational
Thrive EU Operational
Thrive APA Operational
Conflicts Operational
Conflicts US Operational
Conflicts APA Operational
Conflicts UK Operational
Conflicts CAN Operational
Conflicts EU Operational
Onyx Operational
90 days ago
99.98 % uptime
Today
Onyx US Operational
Onyx CAN Operational
Onyx UK Operational
Onyx APA Operational
90 days ago
99.98 % uptime
Today
Onyx EU Operational
Passive Time Assistant Operational
Passive Time Assistant – US Operational
Passive Time Assistant – APA Operational
Cloud AR Operational
Cloud AR US Operational
Deadlines Operational
90 days ago
100.0 % uptime
Today
Deadlines Operational
90 days ago
100.0 % uptime
Today
Milana Operational
90 days ago
100.0 % uptime
Today
Milana - US Operational
90 days ago
100.0 % uptime
Today
Virtual Pricing Director Operational
90 days ago
100.0 % uptime
Today
Virtual Pricing Director - EU Operational
90 days ago
100.0 % uptime
Today
Virtual Pricing Director - SA Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 29, 2026

No incidents reported today.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

Microsoft Azure Networking Issue (West US Region)
Resolved - Microsoft has confirmed resolution of the Azure West US networking issue, and performance across all affected services has returned to normal and remained stable. We are considering this issue resolved.

Thank you for your patience throughout. A root cause analysis from Microsoft is expected to follow, and we will share relevant detail once available.

Microsoft's regional status is available at https://azure.status.microsoft/en-us/status.
Jul 23, 17:06 EDT
Update - Performance across affected services has remained stable, and we are seeing close to normal operation. Microsoft's rollback of the correlated change appears to have taken effect.

We are holding this in a monitoring state pending Microsoft's final resolution confirmation, and remain in contact with them. We will post a final update once Microsoft confirms full resolution.

Microsoft's regional status is available at https://azure.status.microsoft/en-us/status.
Jul 23, 16:10 EDT
Update - Microsoft has identified a recent change strongly correlated with the onset of this issue and has begun rolling it back. That rollback is in progress, and early telemetry is showing signs of recovery. We are independently seeing improved performance and stability across affected services.

This is not yet confirmed as resolved. Microsoft has not declared full recovery, and we are continuing to monitor closely alongside them until they do. We will update as the situation develops.

Microsoft's regional status is available at https://azure.status.microsoft/en-us/status.
Jul 23, 15:00 EDT
Update - Correction to our previous update: the prior message associated with the status change to "Monitoring" was posted in error. No fix has been implemented, and this issue is not resolved.

This is a Microsoft Azure networking issue in the West US region, which Microsoft has classified as critical. Resolution is on Microsoft's side and there is no corrective action available on our end. We are, however, in direct communication with the Microsoft team. Microsoft's mitigation attempts so far have not produced broad improvement, and no ETA is available. We will update as the situation changes.

Microsoft's regional status is available at https://azure.status.microsoft/en-us/status.
Jul 23, 14:02 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 13:16 EDT
Investigating - Microsoft has reported a networking issue affecting the Azure West US region, which is impacting some of our services. Per Microsoft, affected customers may experience intermittent connectivity failures, increased latency, or difficulty accessing services in that region. Microsoft has begun applying mitigations. We are engaged with them and monitoring closely. Further updates will be posted here, and Microsoft's status is available at https://azure.status.microsoft/en-us/status.
Jul 23, 13:01 EDT

Jul 22, 2026

iTimekeep - Performance Degradation
Resolved - The maintenance work to address the latency affecting iTimekeep is complete, and iTimekeep is available for normal use. We are seeing improved performance and will continue to monitor closely to ensure it holds. A root cause analysis is ongoing and will be shared once complete. Thank you for your patience throughout.
Jul 22, 17:00 EDT
Update - iTimekeep - Scheduled Outage

Please note a change in timeframe for the planned outage:

We apologize for the continued disruption, and we appreciate your patience as we work to resolve it. We will be applying a change to improve the experience during a planned outage from 4:15 PM to 5:15 PM EDT. iTimekeep will be inaccessible during this time

Please share this information with your timekeepers so they are aware iTimekeep will be unavailable during the timeframe below.

Outage: iTimekeep will be inaccessible from 4:15 PM to 5:15 PM EDT.
Impact:
No customer impact or UI changes.
No customer action is required.
We recommend timekeepers save any in-progress work before 4:15 PM EDT.

We will confirm here once service is restored.
Jul 22, 16:00 EDT
Identified - iTimekeep - Scheduled Outage

We apologize for the continued disruption, and we appreciate your patience as we work to resolve it. We will be applying a change to improve the experience during a planned outage from 4:15 PM to 6:15 PM EDT. iTimekeep will be inaccessible during this time

Please share this information with your timekeepers so they are aware iTimekeep will be unavailable during the timeframe below.

Outage: iTimekeep will be inaccessible from 4:15 PM to 6:15 PM EDT.
Impact:
No customer impact or UI changes.
No customer action is required.
We recommend timekeepers save any in-progress work before 4:15 PM EDT.

We will confirm here once service is restored.
Jul 22, 15:45 EDT
Update - Our teams are continuing to test a potential resolution for the latency affecting iTimekeep. We will share more specific detail, including any planned maintenance, once we are able to. Performance remains stable but elevated above normal.
Jul 22, 15:24 EDT
Update - Our teams remain engaged with Microsoft on the latency affecting iTimekeep. We are evaluating a potential resolution path and testing it before any broader application. Performance remains stable but elevated above normal.
Jul 22, 14:17 EDT
Update - Our teams remain engaged with Microsoft on the latency. Investigation continues on multiple fronts simultaneously. Root cause has not yet been identified. Performance remains stable but elevated above normal.
Jul 22, 12:58 EDT
Update - Our teams remain engaged with Microsoft to address the latency. A subset of instances is experiencing higher than normal response times. Latency has stabilized and is running below yesterday's peak, though it remains elevated. Investigation continues and further updates will be posted here.
Jul 22, 11:59 EDT
Update - Our teams are continuing to investigate the performance degradation, working alongside Microsoft toward resolution.
Jul 22, 11:04 EDT
Investigating - The performance degradation affecting iTimekeep yesterday persists and is being investigated further with Microsoft for resolution.
Jul 22, 09:52 EDT

Jul 21, 2026

iTimekeep - Increased Latency
Resolved - We’re pleased to let you know that the incident has been resolved. Our team will continue to monitor the situation closely and will share any relevant updates if needed.
Jul 21, 21:26 EDT
Update - To address an underlying Microsoft issue, we will be taking an emergency outage tonight from 9:00 PM EDT / 6:00 PM PDT for approximately 15–20 minutes. During this time, iTimekeep will be inaccessible. Service will be restored immediately once the work is complete. We appreciate your patience and understanding as we work to resolve this issue as quickly as possible.
Jul 21, 19:59 EDT
Identified - Working closely with Microsoft, we have identified the source of the issue and a fix is now being implemented. We are actively monitoring progress and will continue to keep you updated as we move toward resolution. Thank you for your patience and partnership.
Jul 21, 18:06 EDT
Update - Our teams remain fully engaged on the performance issues affecting iTimekeep. This is our top priority and work is ongoing.

What you may see: slower than normal response times, and in some cases an action may fail. If an action does not complete, we recommend avoiding repeated retries of the same action to minimize the risk of duplicate entries or other issues.

We understand the impact this has on capturing your time and we are working to restore normal performance as quickly as we safely can.
Jul 21, 16:33 EDT
Update - We are still working to resolve the performance issues affecting iTimekeep, and this remains our team's top priority.

Response times are slower than normal, and some actions may fail and need to be retried. We are focused on restoring normal performance as quickly as we safely can.
Jul 21, 14:27 EDT
Update - Our teams are continuing to actively investigate the increased latency affecting iTimekeep. You may continue to experience slower than normal response times while we work on this.

We apologize for the continued inconvenience and will provide a further update as soon as we have more information.
Jul 21, 12:21 EDT
Investigating - We are aware of increased latency affecting iTimekeep and some users may experience slower than normal response times. Our team is actively investigating and working to resolve the issue as quickly as possible.

We apologize for the inconvenience and will provide an update as soon as we have more information
Jul 21, 11:07 EDT
iTimekeep US Increased Latency Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 21:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 21:00 EDT
Scheduled - To address an underlying Microsoft issue, we will be taking an emergency outage tonight from 9:00 PM EDT / 6:00 PM PDT for approximately 15–20 minutes. During this time, iTimekeep will be inaccessible. Service will be restored immediately once the work is complete.

We appreciate your patience and understanding as we work to resolve this issue as quickly as possible.
Jul 21, 20:00 EDT

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

iTimekeep Update 26.5.0 – CAN, US
Completed - The scheduled maintenance has been completed.
Jul 16, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:00 EDT
Scheduled - On Thursday (16-July) iTimekeep CAN and US regions will undergo scheduled updates between 9pm-10pm EDT / 1am UTC. There will be no expected downtime during the maintenance period.

Users may need to clear cookies/caches to consume updates once complete.
The latest iTimekeep Mobile (26.5.0) has been submitted to the Apple App Store and Google Play Stores.

Please note that app store processing times can vary. It may take 0–4 days for the updated build to become available in the app stores after submission.

Once the update is approved and published by the app stores, the new version of the iTimekeep Mobile app will be available for download.

Thank you for your continued partnership with Aderant.

This update will include the following:

ENHANCEMENTS

Missing Time Guidance

Firms can now enable an informational message on the Missing Time dashboard, reminding timekeepers that visible totals may not fully reflect their firm's daily time entry policies. This helps timekeepers avoid false confidence from aggregate totals alone and directs them to their compliance team for policy-specific questions. The message appears consistently across web and mobile when enabled within Configure iTimekeep settings in the Admin Portal.

FIXES

iTimekeep Mobile
• When viewing a released (read-only) time card, the modal could not be scrolled to view the full entry details.
• When changing a time entry's matter from blank or a temporary matter to a valid client matter, the location and time entry status fields did not carry over.
• The Errors card in the Dashboard's Attention Required section was not tappable and displayed no detail.
• The Accountable time category did not appear in the calendar status slider for firms that had not explicitly set a custom Accountable Time label.
• On Android devices, the filter reset button was hidden.

Passive Time Assistant
• Proxy users could access another timekeeper's Passive Time Assistant view by manipulating the URL.

Portal
• The Accountable Time Label and Custom Sorting Label fields on the Firm Defaults page were not saved.
Jul 15, 21:43 EDT
iTimekeep Update 26.5.0 – EU, UK
Completed - The scheduled maintenance has been completed.
Jul 16, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 15:00 EDT
Scheduled - On Thursday (16-July) iTimekeep EU and UK regions will undergo scheduled updates between 3pm-4pm EDT / 7pm UTC. There will be no expected downtime during the maintenance period.

Users may need to clear cookies/caches to consume updates once complete.
The latest iTimekeep Mobile (26.5.0) has been submitted to the Apple App Store and Google Play Stores.
Please note that app store processing times can vary. It may take 0–4 days for the updated build to become available in the app stores after submission.

Once the update is approved and published by the app stores, the new version of the iTimekeep Mobile app will be available for download.

Thank you for your continued partnership with Aderant.

This update will include the following:

ENHANCEMENTS

Missing Time Guidance

Firms can now enable an informational message on the Missing Time dashboard, reminding timekeepers that visible totals may not fully reflect their firm's daily time entry policies. This helps timekeepers avoid false confidence from aggregate totals alone and directs them to their compliance team for policy-specific questions. The message appears consistently across web and mobile when enabled within Configure iTimekeep settings in the Admin Portal.

FIXES

iTimekeep Mobile
• When viewing a released (read-only) time card, the modal could not be scrolled to view the full entry details.
• When changing a time entry's matter from blank or a temporary matter to a valid client matter, the location and time entry status fields did not carry over.
• The Errors card in the Dashboard's Attention Required section was not tappable and displayed no detail.
• The Accountable time category did not appear in the calendar status slider for firms that had not explicitly set a custom Accountable Time label.
• On Android devices, the filter reset button was hidden.

Passive Time Assistant
• Proxy users could access another timekeeper's Passive Time Assistant view by manipulating the URL.

Portal
• The Accountable Time Label and Custom Sorting Label fields on the Firm Defaults page were not saved.
Jul 15, 21:48 EDT
iTimekeep Update 26.5.0 – APA
Completed - The scheduled maintenance has been completed.
Jul 16, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 13:00 EDT
Scheduled - On Thursday (16-July) iTimekeep APA region will undergo scheduled updates between 1pm-2pm EDT / 5pm UTC. There will be no expected downtime during the maintenance period.
Users may need to clear cookies/caches to consume updates once complete.

The latest iTimekeep Mobile (26.5.0) has been submitted to the Apple App Store and Google Play Stores.
Please note that app store processing times can vary. It may take 0–4 days for the updated build to become available in the app stores after submission.

Once the update is approved and published by the app stores, the new version of the iTimekeep Mobile app will be available for download.

Thank you for your continued partnership with Aderant.

This update will include the following:

ENHANCEMENTS

Missing Time Guidance

Firms can now enable an informational message on the Missing Time dashboard, reminding timekeepers that visible totals may not fully reflect their firm's daily time entry policies. This helps timekeepers avoid false confidence from aggregate totals alone and directs them to their compliance team for policy-specific questions. The message appears consistently across web and mobile when enabled within Configure iTimekeep settings in the Admin Portal.

FIXES

iTimekeep Mobile
• When viewing a released (read-only) time card, the modal could not be scrolled to view the full entry details.
• When changing a time entry's matter from blank or a temporary matter to a valid client matter, the location and time entry status fields did not carry over.
• The Errors card in the Dashboard's Attention Required section was not tappable and displayed no detail.
• The Accountable time category did not appear in the calendar status slider for firms that had not explicitly set a custom Accountable Time label.
• On Android devices, the filter reset button was hidden.

Passive Time Assistant
• Proxy users could access another timekeeper's Passive Time Assistant view by manipulating the URL.

Portal
• The Accountable Time Label and Custom Sorting Label fields on the Firm Defaults page were not saved.
Jul 15, 21:46 EDT
Onyx Maintenance [USAPA] - Downtime Planned - ONYX INTAKE ONLY
Completed - The scheduled maintenance has been completed.
Jul 16, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 07:00 EDT
Scheduled - On Thursday, July 16, 2026, Onyx Intake will undergo scheduled maintenance for firms in the US, CA, and APA regions.
Maintenance window:

7:00 AM – 10:00 AM EDT
11:00 AM – 2:00 PM UTC
9:00 PM – 12:00 AM AEST (Sydney, July 16–17)

During this window:

Login to Onyx will be unavailable.
Rules will continue running as normal, and you will have full access to the Rule Library.

Action required: None — no need to request the migration.
After the window: Refresh the page to see the updates.
Note: This maintenance affects only firms that have not yet received this update. If the migration has already been performed for your firm, please disregard this notice.

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Benefits of this update
Once completed, this update will deliver improvements including:
- An updated user interface
- Improved performance and faster loading times

UI changes you will notice after the update

Onyx Intake
Document deletion
- Users will be able to delete documents by clicking the trash icon on the Clients & Matters page.

Order of terms
- Terms will now be displayed in the same sequential order as they appear in the document.
- This ordering will be reflected both on the Summary page and on the Document Details page (left-side cards). Note: This applies to newly uploaded documents only.

Document Details page enhancements
- Category navigation: Users can switch between categories by clicking on a highlighted term.
- Terms in multiple categories: Terms that belong to more than one category will display the corresponding category tags on the term card; Users can assign multiple categories directly from the term card.
- Improved term card layout: Term card icons have been rearranged to improve usability and navigation.

Violations Report
The Violations report now exports in full, rather than exporting only the records visible on the page. Clicking Export on the Violations report will start generating the report in the background. Once the report is ready, Onyx will send a message to your email address with a download link and push an in-application notification. Note: Download links expire after 48 hours.

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Want to Learn More?

Log on to myAderant.com and click Aderant Academy in the top navigation bar to access additional eLearning resources.
1. Click “Click here” to get started.
2.The academy opens in a new tab. Click Onyx in the navigation menu and enroll in Getting Started with Onyx Intake.
Jul 13, 11:04 EDT

Jul 15, 2026

No incidents reported.

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