All Systems Operational
BillBlast Operational
BillBlast US Operational
BillBlast CAN Operational
BillBlast UK Operational
BillBlast APA Operational
iTimekeep Operational
iTimekeep US Operational
iTimekeep CAN Operational
iTimekeep UK Operational
iTimekeep EU Operational
iTimekeep APA Operational
OCG Live Operational
OCG Live US Operational
OCG Live UK Operational
OCG Live EU Operational
Thrive Operational
Thrive US Operational
Thrive CAN Operational
Thrive UK Operational
Thrive EU Operational
Thrive APA Operational
Conflicts Operational
Conflicts US Operational
Conflicts APA Operational
Conflicts UK Operational
Onyx Operational
90 days ago
100.0 % uptime
Today
Onyx US Operational
Onyx CAN Operational
Onyx UK Operational
Onyx APA Operational
90 days ago
100.0 % uptime
Today
Passive Time Assistant Operational
Passive Time Assistant – US Operational
Passive Time Assistant – APA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 19, 2024

No incidents reported today.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024
Completed - The scheduled maintenance has been completed.
Jul 16, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 13:00 EDT
Scheduled - Update Summary:
The software release initially rescheduled for today has been postponed. It will now be combined with our next scheduled release, planned for Tuesday, July 16.

On Tuesday (Jul-16), Onyx US, CAN, UK, and APA regions will undergo scheduled updates between 1pm-4pm EDT / 5pm-8pm UTC.

There will be no expected downtime during the maintenance period.

Users should not need to take any actions once the update is complete.

This update will include the following:

New Features

Intake is now Client & Matters
The Intake page has been updated and renamed to Clients & Matters. The updated UI provides enhanced
visibility into the workflow process and pagination has been introduced for smoother navigation.
On the Clients & Matters page, you can add, edit and delete clients. For each client on the Clients & Matters
page, you can:
• Add documents
• Rename uploaded documents
• Add, edit and delete matters
• Initiate approval workflows
• View approval workflow history
• View Terms Review Workflow status

Bug Fixes
• Terms extraction returns odd characters in some instances.
• Unable to add words that start with the same letters as words already added in the rules builder.
• Manually added terms break tool tips for highlighted terms.
• Task and Activity Code rules not being evaluated for iTimekeep.
• Documents with the .PDF file extension in uppercase are not processed.

Jul 9, 18:19 EDT
Completed - The scheduled maintenance has been completed.
Jul 16, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 01:00 EDT
Scheduled - On Tuesday (Jul-16) Onyx US, CAN, UK, and APA regions will undergo scheduled updates between 1pm-4pm EDT / 5pm-8pm UTC. There will be no expected downtime during the maintenance period.

Users should not need to take any actions once the update is complete.

This update will include the following:


New Features

Intake is now Client & Matters
The Intake page has been updated and renamed to Clients & Matters. The updated UI provides enhanced
visibility into the workflow process and pagination has been introduced for smoother navigation.
On the Clients & Matters page, you can add, edit and delete clients. For each client on the Clients & Matters
page, you can:
• Add documents
• Rename uploaded documents
• Add, edit and delete matters
• Initiate approval workflows
• View Terms Review Workflow status

Bug Fixes
• Terms extraction returns odd characters in some instances.
• Unable to add new words that start with the same letters as words already added to the rules builder.
• Manually added terms break tool tips for highlighted terms.
• Task and Activity Code rules are not evaluated for iTimekeep.
• Documents with the .PDF file extension in uppercase are not processed.

Jul 9, 17:51 EDT
Jul 15, 2024
Completed - The scheduled maintenance has been completed.
Jul 15, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:00 EDT
Scheduled - On Monday, Onyx US, CAN, UK and APA regions will undergo scheduled updates between 10pm-11pm EDT, 7/15 / 2am-3am UTC, 7/16.

THIS UPDATE INCLUDES PLANNED DOWNTIME.

During the downtime, Onyx rules validation services will not be available. Validation attempts during this time will not be processed. We will do our best to minimize downtime, but please be aware that the maintenance could take the entire hour. We apologize for any inconvenience this may cause and appreciate your understanding and patience.

This update is in addition to the scheduled maintenance planned for Tuesday, (Jul-16).

Users should not need to take any actions once the update is complete.

This update includes performance improvements to the Onyx rules validation services.

Jul 11, 19:53 EDT
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024
Completed - The scheduled maintenance has been completed.
Jul 9, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 22:00 EDT
Scheduled - On Tuesday (July-9) iTimekeep US and CAN regions will undergo scheduled updates between 10pm-11pm EDT / 2am UTC. There will be no expected downtime during the maintenance period.

Users may need to clear cookies/caches to consume update once complete. This release does not include a mobile update. This update will include the following:

IMPROVEMENTS
• Improvements to the data integration capabilities with Onyx

Jul 3, 13:57 EDT
Completed - The scheduled maintenance has been completed.
Jul 9, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 15:00 EDT
Scheduled - On Tuesday (9-July) iTimekeep UK and EU regions will undergo scheduled updates between 3pm-4pm EDT / 7pm UTC. There will be no expected downtime during the maintenance period.

Users may need to clear cookies/caches to consume update once complete. This release does not include a mobile update. This update will include the following:

IMPROVEMENTS
• Improvements to the data integration capabilities with Onyx

Jul 3, 13:59 EDT
Completed - The scheduled maintenance has been completed.
Jul 9, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 13:00 EDT
Scheduled - On Tuesday (9-July) iTimekeep APA region will undergo scheduled updates between 1pm-2pm EDT / 5pm UTC. There will be no expected downtime during the maintenance period.

Users may need to clear cookies/caches to consume update once complete. This release does not include a mobile update. This update will include the following:

IMPROVEMENTS
• Improvements to the data integration capabilities with Onyx

Jul 3, 14:00 EDT
Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.