All Systems Operational
Uptime over the past 90 days. View historical uptime.
BillBlast Operational
BillBlast US Operational
BillBlast CAN Operational
BillBlast UK Operational
BillBlast APA Operational
iTimekeep Operational
iTimekeep US Operational
iTimekeep CAN Operational
iTimekeep UK Operational
iTimekeep EU Operational
iTimekeep APA Operational
OCG Live Operational
OCG Live US Operational
OCG Live UK Operational
OCG Live EU Operational
Thrive Operational
Thrive US Operational
Thrive CAN Operational
Thrive UK Operational
Thrive EU Operational
Thrive APA Operational
Conflicts Operational
Conflicts US Operational
Conflicts APA Operational
Onyx Operational
90 days ago
100.0 % uptime
Today
Onyx US Operational
Onyx CAN Operational
Onyx UK Operational
Onyx APA Operational
90 days ago
100.0 % uptime
Today
Passive Time Assistant Operational
Passive Time Assistant – US Operational
Passive Time Assistant – APA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
iTimekeep April Update – APA Apr 24, 2024 13:00-14:00 EDT
On Wednesday (24-April) iTimekeep APA region will undergo scheduled updates between 1pm-2pm EDT / 6pm UTC. There will be no expected downtime during the maintenance period.

Users should not need to clear cookies/caches to consume update once complete. This release does not include a mobile update. This update will require an update to Connect for firms wishing to take advantage of this functionality. Please contact Aderant Support to update the firm’s version of Connect.

This update will include the following:

NEW FEATURES:

New Time Category: Accountable Time (Expert Only)

Users will track Accountable (Pro Bono) time as a separate time category from Non-Billable. Allowing for easy tracking of work allocation by category where previously this insight was unavailable. Firms will be able to customize the category label to align to firm terminology.

Note: This is limited to the iTimekeep webapp [Desktop experience]

Display Holidays (Expert Only)

Users can now view Holidays in iTimekeep to seamlessly record holiday hours alongside their regular billable time. Allowing for accurate tracking of time in compliance with firm policies efficiently.

Note: This is limited to the iTimekeep webapp [Desktop experience]

To learn more about this release please visit the iTimekeep resource center. More information will be made available when this functionality is made available.
Posted on Apr 18, 2024 - 17:18 EDT
iTimekeep April Update – UK, EU Apr 24, 2024 15:00-16:00 EDT
On Wednesday (24-April) iTimekeep UK and EU regions will undergo scheduled updates between 3pm-4pm EDT / 8pm UTC. There will be no expected downtime during the maintenance period.

Users should not need to clear cookies/caches to consume update once complete. This release does not include a mobile update. This update will require an update to Connect for firms wishing to take advantage of this functionality. Please contact Aderant Support to update the firm’s version of Connect.

This update will include the following:

NEW FEATURES:

New Time Category: Accountable Time (Expert Only)

Users will track Accountable (Pro Bono) time as a separate time category from Non-Billable. Allowing for easy tracking of work allocation by category where previously this insight was unavailable. Firms will be able to customize the category label to align to firm terminology.

Note: This is limited to the iTimekeep webapp [Desktop experience]

Display Holidays (Expert Only)

Users can now view Holidays in iTimekeep to seamlessly record holiday hours alongside their regular billable time. Allowing for accurate tracking of time in compliance with firm policies efficiently.

Note: This is limited to the iTimekeep webapp [Desktop experience]

To learn more about this release please visit the iTimekeep resource center. More information will be made available when this functionality is made available.
Posted on Apr 18, 2024 - 17:15 EDT
iTimekeep April Update – US, CAN Apr 24, 2024 22:00-23:00 EDT
On Wednesday (April-24) iTimekeep US and CAN regions will undergo scheduled updates between 10pm-11pm EDT / 3am UTC. There will be no expected downtime during the maintenance period.

Users should not need to clear cookies/caches to consume update once complete. This release does not include a mobile update. This update will require an update to Connect for firms wishing to take advantage of this functionality. Please contact Aderant Support to update the firm’s version of Connect.

This update will include the following:

NEW FEATURES:

New Time Category: Accountable Time (Expert Only)

Users will track Accountable (Pro Bono) time as a separate time category from Non-Billable. Allowing for easy tracking of work allocation by category where previously this insight was unavailable. Firms will be able to customize the category label to align to firm terminology.

Note: This is limited to the iTimekeep webapp [Desktop experience]

Display Holidays (Expert Only)

Users can now view Holidays in iTimekeep to seamlessly record holiday hours alongside their regular billable time. Allowing for accurate tracking of time in compliance with firm policies efficiently.

Note: This is limited to the iTimekeep webapp [Desktop experience]

To learn more about this release please visit the iTimekeep resource center. More information will be made available when this functionality is made available.
Posted on Apr 18, 2024 - 17:11 EDT
Past Incidents
Apr 20, 2024

No incidents reported today.

Apr 19, 2024
iTimekeep Security Update - APA
Completed - The scheduled maintenance has been completed.
Apr 19, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 13:00 EDT
Scheduled - On Friday (19-April) iTimekeep APA region will undergo routine security updates starting at 1pm EDT / 6pm UTC.

What You Need To Know:
- There will be no expected downtime during the maintenance period.
- Users should not need to clear cookies/caches to consume update once complete.

Action Required:
- Mobile Users will need to update the app on their iOS or Android device(s) if they do not have automatic updates enabled.
- For the Webapp, no action is needed from your end. Once the update is complete, you can continue using the application as usual.
Apr 19, 09:20 EDT
Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Onyx Update Rollback – US, CAN and UK
Completed - The scheduled maintenance has been completed.
Apr 11, 16:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 15:32 EDT
Scheduled - During our post release testing, we discovered a bug that prevented saving user added terms. We have decided to rollback the changes in the release.

We will reschedule the release once the bug has been resolved.

We appreciate your understanding and support.
The Onyx Team
Apr 11, 15:31 EDT
Onyx Update – US, CAN and UK
Completed - The scheduled maintenance has been completed.
Apr 11, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 12:00 EDT
Scheduled - NEW FEATURES

Customized Terms Review Workflows
You can now work with a representative from the Aderant Professional Services team to create customized
workflows for your firm that aligns with existing business processes. This will allow you to create sequential
and/or parallel workflows that span multiple departments.

BUG FIXES
• Manually added terms cannot be removed.
• Custom terms lose approval when page is refreshed.
• Rules builder does not save values when saving rules using the operators Contains, Not Contains, In, Not
In, or Contains Like.
Apr 8, 13:29 EDT
Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024
iTimekeep US, CAN – Maintenance Update
Completed - The scheduled maintenance has been completed.
Apr 8, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:00 EDT
Scheduled - On Monday (April-8) iTimekeep US and CAN regions will undergo routine updates starting at 10pm EST / 2am UTC. There will be no expected downtime during the maintenance period.

Users should not need to clear cookies/caches as part of this maintenance. This release does not include a mobile update.
Apr 3, 11:58 EDT
iTimekeep UK, EU – Maintenance Update
Completed - The scheduled maintenance has been completed.
Apr 8, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 15:00 EDT
Scheduled - On Monday (8-April) iTimekeep UK and EU regions will undergo routine updates starting at 3pm EST / 7pm UTC. There will be no expected downtime during the maintenance period.

Users should not need to clear cookies/caches to consume update once complete. This release does not include a mobile update.
Apr 3, 12:12 EDT
iTimekeep APA – Maintenance Update
Completed - The scheduled maintenance has been completed.
Apr 8, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 13:00 EDT
Scheduled - On Monday (8-April) iTimekeep APA region will undergo routine updates starting at 1pm EST / 5pm UTC. There will be no expected downtime during the maintenance period.

Users should not need to clear cookies/caches to consume update once complete. This release does not include a mobile update.
Apr 3, 12:13 EDT
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

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