Aderant Cloud Platform Status

Update - iTimekeep - Scheduled Outage

Please note a change in timeframe for the planned outage:

We apologize for the continued disruption, and we appreciate your patience as we work to resolve it. We will be applying a change to improve the experience during a planned outage from 4:15 PM to 5:15 PM EDT. iTimekeep will be inaccessible during this time

Please share this information with your timekeepers so they are aware iTimekeep will be unavailable during the timeframe below.

Outage: iTimekeep will be inaccessible from 4:15 PM to 5:15 PM EDT.
Impact:
No customer impact or UI changes.
No customer action is required.
We recommend timekeepers save any in-progress work before 4:15 PM EDT.

We will confirm here once service is restored.
Jul 22, 2026 - 16:00 EDT

Identified - iTimekeep - Scheduled Outage

We apologize for the continued disruption, and we appreciate your patience as we work to resolve it. We will be applying a change to improve the experience during a planned outage from 4:15 PM to 6:15 PM EDT. iTimekeep will be inaccessible during this time

Please share this information with your timekeepers so they are aware iTimekeep will be unavailable during the timeframe below.

Outage: iTimekeep will be inaccessible from 4:15 PM to 6:15 PM EDT.
Impact:
No customer impact or UI changes.
No customer action is required.
We recommend timekeepers save any in-progress work before 4:15 PM EDT.

We will confirm here once service is restored.
Jul 22, 2026 - 15:45 EDT

Update - Our teams are continuing to test a potential resolution for the latency affecting iTimekeep. We will share more specific detail, including any planned maintenance, once we are able to. Performance remains stable but elevated above normal.
Jul 22, 2026 - 15:24 EDT

Update - Our teams remain engaged with Microsoft on the latency affecting iTimekeep. We are evaluating a potential resolution path and testing it before any broader application. Performance remains stable but elevated above normal.
Jul 22, 2026 - 14:17 EDT

Update - Our teams remain engaged with Microsoft on the latency. Investigation continues on multiple fronts simultaneously. Root cause has not yet been identified. Performance remains stable but elevated above normal.
Jul 22, 2026 - 12:58 EDT

Update - Our teams remain engaged with Microsoft to address the latency. A subset of instances is experiencing higher than normal response times. Latency has stabilized and is running below yesterday's peak, though it remains elevated. Investigation continues and further updates will be posted here.
Jul 22, 2026 - 11:59 EDT

Update - Our teams are continuing to investigate the performance degradation, working alongside Microsoft toward resolution.
Jul 22, 2026 - 11:04 EDT

Investigating - The performance degradation affecting iTimekeep yesterday persists and is being investigated further with Microsoft for resolution.
Jul 22, 2026 - 09:52 EDT

Uptime over the past 90 days. View historical uptime.

BillBlast Operational

BillBlast US Operational

BillBlast CAN Operational

BillBlast UK Operational

BillBlast APA Operational

iTimekeep Degraded Performance

iTimekeep US Degraded Performance

iTimekeep CAN Operational

iTimekeep UK Operational

iTimekeep EU Operational

iTimekeep APA Operational

OCG Live Operational

OCG Live US Operational

OCG Live UK Operational

OCG Live EU Operational

Thrive Operational

Thrive US Operational

Thrive CAN Operational

Thrive UK Operational

Thrive EU Operational

Thrive APA Operational

Conflicts Operational

Conflicts US Operational

Conflicts APA Operational

Conflicts UK Operational

Conflicts CAN Operational

Conflicts EU Operational

Onyx Operational

90 days ago

99.93 % uptime

Today

Onyx US Operational

Onyx CAN Operational

Onyx UK Operational

Onyx APA Operational

90 days ago

99.93 % uptime

Today

Onyx EU Operational

Passive Time Assistant Operational

Passive Time Assistant – US Operational

Passive Time Assistant – APA Operational

Cloud AR Operational

Cloud AR US Operational

Deadlines Operational

90 days ago

100.0 % uptime

Today

Deadlines Operational

90 days ago

100.0 % uptime

Today

Milana Operational

90 days ago

100.0 % uptime

Today

Milana - US Operational

90 days ago

100.0 % uptime

Today

Virtual Pricing Director Operational

90 days ago

100.0 % uptime

Today

Virtual Pricing Director - EU Operational

90 days ago

100.0 % uptime

Today

Virtual Pricing Director - SA Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 22, 2026

Unresolved incident: iTimekeep - Performance Degradation.

Jul 21, 2026

iTimekeep - Increased Latency

Resolved - We’re pleased to let you know that the incident has been resolved. Our team will continue to monitor the situation closely and will share any relevant updates if needed.
Jul 21, 21:26 EDT

Update - To address an underlying Microsoft issue, we will be taking an emergency outage tonight from 9:00 PM EDT / 6:00 PM PDT for approximately 15–20 minutes. During this time, iTimekeep will be inaccessible. Service will be restored immediately once the work is complete. We appreciate your patience and understanding as we work to resolve this issue as quickly as possible.
Jul 21, 19:59 EDT

Identified - Working closely with Microsoft, we have identified the source of the issue and a fix is now being implemented. We are actively monitoring progress and will continue to keep you updated as we move toward resolution. Thank you for your patience and partnership.
Jul 21, 18:06 EDT

Update - Our teams remain fully engaged on the performance issues affecting iTimekeep. This is our top priority and work is ongoing.

What you may see: slower than normal response times, and in some cases an action may fail. If an action does not complete, we recommend avoiding repeated retries of the same action to minimize the risk of duplicate entries or other issues.

We understand the impact this has on capturing your time and we are working to restore normal performance as quickly as we safely can.
Jul 21, 16:33 EDT

Update - We are still working to resolve the performance issues affecting iTimekeep, and this remains our team's top priority.

Response times are slower than normal, and some actions may fail and need to be retried. We are focused on restoring normal performance as quickly as we safely can.
Jul 21, 14:27 EDT

Update - Our teams are continuing to actively investigate the increased latency affecting iTimekeep. You may continue to experience slower than normal response times while we work on this.

We apologize for the continued inconvenience and will provide a further update as soon as we have more information.
Jul 21, 12:21 EDT

Investigating - We are aware of increased latency affecting iTimekeep and some users may experience slower than normal response times. Our team is actively investigating and working to resolve the issue as quickly as possible.

We apologize for the inconvenience and will provide an update as soon as we have more information
Jul 21, 11:07 EDT

iTimekeep US Increased Latency Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Jul 21, 21:20 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 21:00 EDT

Scheduled - To address an underlying Microsoft issue, we will be taking an emergency outage tonight from 9:00 PM EDT / 6:00 PM PDT for approximately 15–20 minutes. During this time, iTimekeep will be inaccessible. Service will be restored immediately once the work is complete.

We appreciate your patience and understanding as we work to resolve this issue as quickly as possible.
Jul 21, 20:00 EDT

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

iTimekeep Update 26.5.0 – CAN, US

Completed - The scheduled maintenance has been completed.
Jul 16, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:00 EDT

Scheduled - On Thursday (16-July) iTimekeep CAN and US regions will undergo scheduled updates between 9pm-10pm EDT / 1am UTC. There will be no expected downtime during the maintenance period.

Users may need to clear cookies/caches to consume updates once complete.
The latest iTimekeep Mobile (26.5.0) has been submitted to the Apple App Store and Google Play Stores.

Please note that app store processing times can vary. It may take 0–4 days for the updated build to become available in the app stores after submission.

Once the update is approved and published by the app stores, the new version of the iTimekeep Mobile app will be available for download.

Thank you for your continued partnership with Aderant.

This update will include the following:

ENHANCEMENTS

Missing Time Guidance

Firms can now enable an informational message on the Missing Time dashboard, reminding timekeepers that visible totals may not fully reflect their firm's daily time entry policies. This helps timekeepers avoid false confidence from aggregate totals alone and directs them to their compliance team for policy-specific questions. The message appears consistently across web and mobile when enabled within Configure iTimekeep settings in the Admin Portal.

FIXES

iTimekeep Mobile
• When viewing a released (read-only) time card, the modal could not be scrolled to view the full entry details.
• When changing a time entry's matter from blank or a temporary matter to a valid client matter, the location and time entry status fields did not carry over.
• The Errors card in the Dashboard's Attention Required section was not tappable and displayed no detail.
• The Accountable time category did not appear in the calendar status slider for firms that had not explicitly set a custom Accountable Time label.
• On Android devices, the filter reset button was hidden.

Passive Time Assistant
• Proxy users could access another timekeeper's Passive Time Assistant view by manipulating the URL.

Portal
• The Accountable Time Label and Custom Sorting Label fields on the Firm Defaults page were not saved.
Jul 15, 21:43 EDT

iTimekeep Update 26.5.0 – EU, UK

Completed - The scheduled maintenance has been completed.
Jul 16, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 15:00 EDT

Scheduled - On Thursday (16-July) iTimekeep EU and UK regions will undergo scheduled updates between 3pm-4pm EDT / 7pm UTC. There will be no expected downtime during the maintenance period.

Users may need to clear cookies/caches to consume updates once complete.
The latest iTimekeep Mobile (26.5.0) has been submitted to the Apple App Store and Google Play Stores.
Please note that app store processing times can vary. It may take 0–4 days for the updated build to become available in the app stores after submission.

Once the update is approved and published by the app stores, the new version of the iTimekeep Mobile app will be available for download.

Thank you for your continued partnership with Aderant.

This update will include the following:

ENHANCEMENTS

Missing Time Guidance

Firms can now enable an informational message on the Missing Time dashboard, reminding timekeepers that visible totals may not fully reflect their firm's daily time entry policies. This helps timekeepers avoid false confidence from aggregate totals alone and directs them to their compliance team for policy-specific questions. The message appears consistently across web and mobile when enabled within Configure iTimekeep settings in the Admin Portal.

FIXES

iTimekeep Mobile
• When viewing a released (read-only) time card, the modal could not be scrolled to view the full entry details.
• When changing a time entry's matter from blank or a temporary matter to a valid client matter, the location and time entry status fields did not carry over.
• The Errors card in the Dashboard's Attention Required section was not tappable and displayed no detail.
• The Accountable time category did not appear in the calendar status slider for firms that had not explicitly set a custom Accountable Time label.
• On Android devices, the filter reset button was hidden.

Passive Time Assistant
• Proxy users could access another timekeeper's Passive Time Assistant view by manipulating the URL.

Portal
• The Accountable Time Label and Custom Sorting Label fields on the Firm Defaults page were not saved.
Jul 15, 21:48 EDT

iTimekeep Update 26.5.0 – APA

Completed - The scheduled maintenance has been completed.
Jul 16, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 13:00 EDT

Scheduled - On Thursday (16-July) iTimekeep APA region will undergo scheduled updates between 1pm-2pm EDT / 5pm UTC. There will be no expected downtime during the maintenance period.
Users may need to clear cookies/caches to consume updates once complete.

The latest iTimekeep Mobile (26.5.0) has been submitted to the Apple App Store and Google Play Stores.
Please note that app store processing times can vary. It may take 0–4 days for the updated build to become available in the app stores after submission.

Once the update is approved and published by the app stores, the new version of the iTimekeep Mobile app will be available for download.

Thank you for your continued partnership with Aderant.

This update will include the following:

ENHANCEMENTS

Missing Time Guidance

Firms can now enable an informational message on the Missing Time dashboard, reminding timekeepers that visible totals may not fully reflect their firm's daily time entry policies. This helps timekeepers avoid false confidence from aggregate totals alone and directs them to their compliance team for policy-specific questions. The message appears consistently across web and mobile when enabled within Configure iTimekeep settings in the Admin Portal.

FIXES

iTimekeep Mobile
• When viewing a released (read-only) time card, the modal could not be scrolled to view the full entry details.
• When changing a time entry's matter from blank or a temporary matter to a valid client matter, the location and time entry status fields did not carry over.
• The Errors card in the Dashboard's Attention Required section was not tappable and displayed no detail.
• The Accountable time category did not appear in the calendar status slider for firms that had not explicitly set a custom Accountable Time label.
• On Android devices, the filter reset button was hidden.

Passive Time Assistant
• Proxy users could access another timekeeper's Passive Time Assistant view by manipulating the URL.

Portal
• The Accountable Time Label and Custom Sorting Label fields on the Firm Defaults page were not saved.
Jul 15, 21:46 EDT

Onyx Maintenance [USAPA] - Downtime Planned - ONYX INTAKE ONLY

Completed - The scheduled maintenance has been completed.
Jul 16, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 07:00 EDT

Scheduled - On Thursday, July 16, 2026, Onyx Intake will undergo scheduled maintenance for firms in the US, CA, and APA regions.
Maintenance window:

7:00 AM – 10:00 AM EDT
11:00 AM – 2:00 PM UTC
9:00 PM – 12:00 AM AEST (Sydney, July 16–17)

During this window:

Login to Onyx will be unavailable.
Rules will continue running as normal, and you will have full access to the Rule Library.

Action required: None — no need to request the migration.
After the window: Refresh the page to see the updates.
Note: This maintenance affects only firms that have not yet received this update. If the migration has already been performed for your firm, please disregard this notice.

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Benefits of this update
Once completed, this update will deliver improvements including:
- An updated user interface
- Improved performance and faster loading times

UI changes you will notice after the update

Onyx Intake
Document deletion
- Users will be able to delete documents by clicking the trash icon on the Clients & Matters page.

Order of terms
- Terms will now be displayed in the same sequential order as they appear in the document.
- This ordering will be reflected both on the Summary page and on the Document Details page (left-side cards). Note: This applies to newly uploaded documents only.

Document Details page enhancements
- Category navigation: Users can switch between categories by clicking on a highlighted term.
- Terms in multiple categories: Terms that belong to more than one category will display the corresponding category tags on the term card; Users can assign multiple categories directly from the term card.
- Improved term card layout: Term card icons have been rearranged to improve usability and navigation.

Violations Report
The Violations report now exports in full, rather than exporting only the records visible on the page. Clicking Export on the Violations report will start generating the report in the background. Once the report is ready, Onyx will send a message to your email address with a download link and push an in-application notification. Note: Download links expire after 48 hours.

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Want to Learn More?

Log on to myAderant.com and click Aderant Academy in the top navigation bar to access additional eLearning resources.
1. Click “Click here” to get started.
2.The academy opens in a new tab. Click Onyx in the navigation menu and enroll in Getting Started with Onyx Intake.
Jul 13, 11:04 EDT

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

Conflicts Partial Outage – All Regions - New Search Creation Unavailable

Resolved - Status: Resolved

Summary: Conflict searches were failing due to a third-party service disruption (LaunchDarkly) that began on July 10, 2026.

What happened:
Our feature flag provider, LaunchDarkly, experienced a global service outage beginning at approximately 12:16 PM EDT on July 10. During this outage, their servers returned authentication errors (HTTP 401) to all connected applications. The LaunchDarkly server-side SDK used by the Conflicts search processing service entered a permanent error state and was unable to self-recover once LaunchDarkly restored service.

Resolution:
All affected application services were restarted across all regions, re-establishing connections to LaunchDarkly. Normal search operations were fully restored by approximately 8:00 PM EDT July 10. . No data was lost, any searches that failed during the incident can be re-run successfully.
Jul 12, 17:21 EDT

Monitoring - **Monitoring** - We have identified that the issue preventing new searches from being created appears to be related to continued impact from a previous LaunchDarkly incident affecting SDK and flag delivery evaluations.

We have re-established the impacted connections and are monitoring the environment to confirm that new search creation remains stable. Customers may begin seeing recovery, though some intermittent impact may continue while monitoring is in progress.

We will provide another update once stability has been confirmed.
Jul 10, 16:16 EDT

Update - We are continuing to investigate this issue.
Jul 10, 16:15 EDT

Investigating - We are currently investigating an issue preventing new searches from being created.

Existing searches and previously created search results remain available. At this time, the impact appears limited to the creation of new searches only.

Our team is actively investigating the cause and working to restore normal functionality as quickly as possible. We will provide an update as soon as more information is available.

Thank you for your patience.
Jul 10, 14:32 EDT

Jul 11, 2026

No incidents reported.

Jul 10, 2026

Jul 9, 2026

Onyx Maintenance – US, CAN, UK, EU and APA

Completed - The scheduled maintenance has been completed.
Jul 9, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 07:00 EDT

Scheduled - On Thursday, July 9, 2026, Onyx systems in the US, Canada, UK, EU, and APAC regions will undergo scheduled updates between 07:00 AM – 08:00 AM EDT (11:00 AM – 12:00 PM UTC).

No downtime is expected during this maintenance period.

Bug Fixes

- AskMaddi fix for pulling Extracted Terms with Comments
Jul 7, 15:31 EDT

Jul 8, 2026

No incidents reported.

Related

Past Incidents