Conflicts Partial Outage – All Regions - New Search Creation Unavailable
Monitoring - **Monitoring** - We have identified that the issue preventing new searches from being created appears to be related to continued impact from a previous LaunchDarkly incident affecting SDK and flag delivery evaluations.

We have re-established the impacted connections and are monitoring the environment to confirm that new search creation remains stable. Customers may begin seeing recovery, though some intermittent impact may continue while monitoring is in progress.

We will provide another update once stability has been confirmed.
Jul 10, 2026 - 16:16 EDT
Update - We are continuing to investigate this issue.
Jul 10, 2026 - 16:15 EDT
Investigating - We are currently investigating an issue preventing new searches from being created.

Existing searches and previously created search results remain available. At this time, the impact appears limited to the creation of new searches only.

Our team is actively investigating the cause and working to restore normal functionality as quickly as possible. We will provide an update as soon as more information is available.

Thank you for your patience.
Jul 10, 2026 - 14:32 EDT
Uptime over the past 90 days. View historical uptime.
BillBlast Operational
BillBlast US Operational
BillBlast CAN Operational
BillBlast UK Operational
BillBlast APA Operational
iTimekeep Operational
iTimekeep US Operational
iTimekeep CAN Operational
iTimekeep UK Operational
iTimekeep EU Operational
iTimekeep APA Operational
OCG Live Operational
OCG Live US Operational
OCG Live UK Operational
OCG Live EU Operational
Thrive Operational
Thrive US Operational
Thrive CAN Operational
Thrive UK Operational
Thrive EU Operational
Thrive APA Operational
Conflicts Operational
Conflicts US Operational
Conflicts APA Operational
Conflicts UK Operational
Conflicts CAN Operational
Conflicts EU Operational
Onyx Operational
90 days ago
99.93 % uptime
Today
Onyx US Operational
Onyx CAN Operational
Onyx UK Operational
Onyx APA Operational
90 days ago
99.93 % uptime
Today
Onyx EU Operational
Passive Time Assistant Operational
Passive Time Assistant – US Operational
Passive Time Assistant – APA Operational
Cloud AR Operational
Cloud AR US Operational
Deadlines Operational
90 days ago
100.0 % uptime
Today
Deadlines Operational
90 days ago
100.0 % uptime
Today
Milana Operational
90 days ago
100.0 % uptime
Today
Milana - US Operational
90 days ago
100.0 % uptime
Today
Virtual Pricing Director Operational
90 days ago
100.0 % uptime
Today
Virtual Pricing Director - EU Operational
90 days ago
100.0 % uptime
Today
Virtual Pricing Director - SA Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 11, 2026

No incidents reported today.

Jul 10, 2026

Unresolved incident: Conflicts Partial Outage – All Regions - New Search Creation Unavailable.

Jul 9, 2026
Onyx Maintenance – US, CAN, UK, EU and APA
Completed - The scheduled maintenance has been completed.
Jul 9, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 07:00 EDT
Scheduled - On Thursday, July 9, 2026, Onyx systems in the US, Canada, UK, EU, and APAC regions will undergo scheduled updates between 07:00 AM – 08:00 AM EDT (11:00 AM – 12:00 PM UTC).

No downtime is expected during this maintenance period.

Bug Fixes

- AskMaddi fix for pulling Extracted Terms with Comments
Jul 7, 15:31 EDT
Jul 8, 2026

No incidents reported.

Jul 7, 2026
Onyx Canada - Unable to Login
Resolved - This incident has been resolved.
Jul 7, 15:38 EDT
Investigating - We are currently investigating an issue affecting Onyx in the Canada region. Users are currently unable to log in to the application.

Our team is actively working to restore service as quickly as possible.

Thank you for your patience.
Jul 7, 10:10 EDT
Onyx APA - Unable to LogIn
Resolved - This incident has been resolved.
Jul 7, 11:04 EDT
Update - We are continuing to investigate this issue.
Jul 7, 10:10 EDT
Investigating - We are currently investigating an issue affecting Onyx in the APA region. Users are currently unable to log in to the application.

Our team is actively working to restore service as quickly as possible.

Thank you for your patience.
Jul 7, 09:40 EDT
Onyx Maintenance [APA] - Downtime Planned - ONYX INTAKE ONLY
Completed - The scheduled maintenance has been completed.
Jul 7, 10:00 EDT
Update - This maintenance was cancelled.
Jul 7, 09:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 08:00 EDT
Scheduled - On Tuesday, July 7, 2026, Onyx Intake in the APA region will undergo scheduled updates between 08:00 AM – 10:00 AM EDT (12:00 PM – 2:00 PM UTC).

During this maintenance window, LOGIN TO ONYX WILL BE UNAVAILABLE.
Rules will continue running as normal, and you will have full access to the Rule Library.
No action needed to request the migration.
After your designated maintenance window, refresh the page to see the updates.

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Benefits of this update
Once completed, this update will deliver improvements including:
- An updated user interface
- Improved performance and faster loading times

UI changes you will notice after the update

Onyx Intake
Document deletion
- Users will be able to delete documents by clicking the trash icon on the Clients & Matters page.

Order of terms
- Terms will now be displayed in the same sequential order as they appear in the document.
- This ordering will be reflected both on the Summary page and on the Document Details page (left-side cards). Note: This applies to newly uploaded documents only.

Document Details page enhancements
- Category navigation: Users can switch between categories by clicking on a highlighted term.
- Terms in multiple categories: Terms that belong to more than one category will display the corresponding category tags on the term card; Users can assign multiple categories directly from the term card.
- Improved term card layout: Term card icons have been rearranged to improve usability and navigation.

Violations Report
The Violations report now exports in full, rather than exporting only the records visible on the page. Clicking Export on the Violations report will start generating the report in the background. Once the report is ready, Onyx will send a message to your email address with a download link and push an in-application notification. Note: Download links expire after 48 hours.

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Want to Learn More?

Log on to myAderant.com and click Aderant Academy in the top navigation bar to access additional eLearning resources.
1. Click “Click here” to get started.
2.The academy opens in a new tab. Click Onyx in the navigation menu and enroll in Getting Started with Onyx Intake.
Jun 22, 14:17 EDT
Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026
Onyx Maintenance – US, CAN, UK, EU and APA
Completed - The scheduled maintenance has been completed.
Jul 2, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 06:00 EDT
Scheduled - On Thursday, July 2, 2026, Onyx systems in the US, CAN, UK, EU, and APA regions will undergo scheduled updates between 06:00 AM – 08:00 AM EDT (10:00 AM – 12:00 PM UTC).

No downtime is expected during this maintenance period.

Bug Fix
- Flags and comments were not being returned by the askMADDI Terms Assistant.
Jun 30, 15:56 EDT
Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

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