Aderant Cloud Platform Status

All Systems Operational

BillBlast Operational

BillBlast US Operational

BillBlast CAN Operational

BillBlast UK Operational

BillBlast APA Operational

iTimekeep Operational

iTimekeep US Operational

iTimekeep CAN Operational

iTimekeep UK Operational

iTimekeep EU Operational

iTimekeep APA Operational

OCG Live Operational

OCG Live US Operational

OCG Live UK Operational

OCG Live EU Operational

Thrive Operational

Thrive US Operational

Thrive CAN Operational

Thrive UK Operational

Thrive EU Operational

Thrive APA Operational

Conflicts Operational

Conflicts US Operational

Conflicts APA Operational

Passive Time Assistant Operational

Passive Time Assistant – US Operational

Passive Time Assistant – APA Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 24, 2023

No incidents reported today.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

iTimekeep Infrastructure Maintenance – US, CAN, UK

Completed - The scheduled maintenance has been completed.
Sep 16, 17:32 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 17:01 EDT

Scheduled - On Saturday (16-Sept) iTimekeep US, CAN, and UK regions will undergo routine infrastructure maintenance between 5pm-5:30pm EDT / 9pm-9:30pm UTC. There will be no expected downtime during the maintenance period.

If there are any issues afterwards, please raise a case to iTimekeep Support.
Sep 13, 13:31 EDT

Sep 15, 2023

No incidents reported.

Sep 14, 2023

iTimekeep Infrastructure Maintenance – EU

Completed - The scheduled maintenance has been completed.
Sep 14, 20:31 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:01 EDT

Scheduled - On Thursday (14-Sept) iTimekeep EU will undergo routine infrastructure maintenance between 8pm-8:30pm EDT / 12am-12:30am UTC. There will be no expected downtime during the maintenance period.

If there are any issues afterwards, please raise a case to iTimekeep Support.
Sep 13, 13:33 EDT

iTimekeep Infrastructure Maintenance – APA

Completed - The scheduled maintenance has been completed.
Sep 14, 13:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 13:01 EDT

Scheduled - On Thursday (14-Sept) iTimekeep APA will undergo routine infrastructure maintenance between 1pm-1:15pm EDT / 5pm-5:15pm UTC. There will be no expected downtime during the maintenance period.

If there are any issues afterwards, please raise a case to iTimekeep Support.
Sep 13, 13:32 EDT

Scheduled Conflicts Update – US

Completed - The scheduled maintenance has been completed.
Sep 14, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 20:02 EDT

Update - The Conflicts update has been rescheduled for Wednesday (Sept-13). An underlying error in the Microsoft Azure platform was discovered and we are currently engaged with Microsoft support to resolve this issue as soon as possible.

We apologize for the inconvenience and appreciate your understanding.

-Aderant
Sep 6, 17:20 EDT

Scheduled - On Wednesday (6-September) Conflicts will have planned downtime between the hours of 8pm-5am EDT. During the downtime window Conflicts will be unavailable but will be immediately available once completed. This update will require re-indexing.

The update includes the following new features, improvements, and identified known issues;

Features

Employee Column Populates for Client and Matter Parties
For Client and Matter Party hits, the Employee column in the results grid now displays the Responsible Employee for the hit’s client or matter respectively. Previously the column displayed “N/A”.

Note: The column will only populate for searches created after this release. For existing search requests, creating a new version will populate the column.

Resolved Issues
• Prior to this release logging into the application may have taken longer as the system was checking whether the user had access to quick searches.
• Addressed an issue when a new version of a search request is created, hits that had been previously actioned have a hit status of Confirm, even if the underlying data has not changed.

Known Issues
• Search terms containing a period do not return expected results.
Example: The search term [ARGUS] hits on the entity [A.R.G.U.S], but the search term [A.R.G.U.S] will not hit on the entity [A.R.G.U.S].
Sep 5, 13:01 EDT

Sep 13, 2023

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.