All Systems Operational
BillBlast
Operational
BillBlast US
Operational
BillBlast CAN
Operational
BillBlast UK
Operational
BillBlast APA
Operational
iTimekeep
Operational
iTimekeep US
Operational
iTimekeep CAN
Operational
iTimekeep UK
Operational
iTimekeep EU
Operational
iTimekeep APA
Operational
OCG Live
Operational
OCG Live US
Operational
OCG Live UK
Operational
OCG Live EU
Operational
Thrive
Operational
Thrive US
Operational
Thrive CAN
Operational
Thrive UK
Operational
Thrive EU
Operational
Thrive APA
Operational
Conflicts
Operational
Conflicts US
Operational
Conflicts APA
Operational
Conflicts UK
Operational
Conflicts CAN
?
Operational
Onyx
Operational
Onyx US
Operational
Onyx CAN
Operational
Onyx UK
Operational
Onyx APA
Operational
Passive Time Assistant
Operational
Passive Time Assistant – US
Operational
Passive Time Assistant – APA
Operational
Cloud AR
Operational
Cloud AR US
Operational
Deadlines
Operational
Deadlines
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
iTimekeep Update – APA
Oct 15, 2024 13:00-14:00 EDT
On Tuesday (15-Oct) iTimekeep APA region will undergo scheduled updates between 1pm-2pm EDT / 5pm UTC. There will be no expected downtime during the maintenance period.
Users may need to clear cookies/caches to consume update once complete. This release does not include a mobile update or any changes to Connect.
This update will include the following:
IMPROVEMENTS
• Introducing improved logging capabilities.
Posted on Oct 11, 2024 - 16:44 EDT
Users may need to clear cookies/caches to consume update once complete. This release does not include a mobile update or any changes to Connect.
This update will include the following:
IMPROVEMENTS
• Introducing improved logging capabilities.
Posted on Oct 11, 2024 - 16:44 EDT
iTimekeep Update – UK, EU
Oct 15, 2024 15:00-16:00 EDT
On Tuesday (15-Oct) iTimekeep UK and EU regions will undergo scheduled updates between 3pm-4pm EDT / 7pm UTC. There will be no expected downtime during the maintenance period.
Users may need to clear cookies/caches to consume update once complete. This release does not include a mobile update or any changes to Connect.
This update will include the following:
IMPROVEMENTS
• Introducing improved logging capabilities.
Posted on Oct 11, 2024 - 16:43 EDT
Users may need to clear cookies/caches to consume update once complete. This release does not include a mobile update or any changes to Connect.
This update will include the following:
IMPROVEMENTS
• Introducing improved logging capabilities.
Posted on Oct 11, 2024 - 16:43 EDT
iTimekeep Update – US, CAN
Oct 15, 2024 22:00-23:00 EDT
On Tuesday (Oct-15) iTimekeep US and CAN regions will undergo scheduled updates between 10pm-11pm EDT / 2am UTC. There will be no expected downtime during the maintenance period.
Users may need to clear cookies/caches to consume update once complete. This release does not include a mobile update or any changes to Connect.
This update will include the following:
IMPROVEMENTS
• Introducing improved logging capabilities.
Posted on Oct 11, 2024 - 16:41 EDT
Users may need to clear cookies/caches to consume update once complete. This release does not include a mobile update or any changes to Connect.
This update will include the following:
IMPROVEMENTS
• Introducing improved logging capabilities.
Posted on Oct 11, 2024 - 16:41 EDT
Conflicts Update – APA
Oct 22, 2024 10:00-11:00 EDT
On Tuesday (Oct 22), Conflicts-APA will undergo planned downtime to add new features between 10am-11am EDT | 12am-1am AEST (Oct 23). During the downtime window Conflicts will be unavailable for a period of time but will be immediately available once the update is complete. This update will not require re-indexing.
The update includes the following.
FEATURES
Ability to Automatically Assign Search Requests
A new firm option, Auto-assign search requests to, allows law firms to set who search requests are automatically assigned to after they have been searched. The following options are available:
• None
• Requested By
•Created By
•Approver
The option defaults to None.
Note: The Approver option only displays if the Allow approvers to be designated field is selected.
Note: This only affects new search requests; it does not affect new search versions.
Note: If this field is changed while a search request is being searched, then the new field value will affect that search request.
Ability to Change Default Fuzzy Search Behavior
A new firm option, Apply fuzzy search by default for search requests, allows law firms to set whether the Apply fuzzy search to each search term checkbox is selected by default when creating search requests. The firm option defaults to off.
Note: This does not apply to new search versions, as they take on the checkbox value of the previous version.
Note: The checkbox remains editable regardless of whether this firm option is selected.
Persisting Search Request Tab Refiners
Selections made in the Refiner pane on the Search Requests tab now persist on a given device. Any changes made are automatically saved.
KNOWN ISSUES
• Hits are secured even for users included in the security plan for an entity.
Note: This only occurs when a user has email addresses in Expert and Aderant Identity that are not an exact match.
Workaround: Ensure that users' email addresses are exactly the same in Expert and Aderant Identity. Email
addresses are case sensitive.
• Comments made and edited by other users will not display text to indicate that they have been edited.
Only comments that you have made and edited will display 'Edited'.
Posted on Oct 08, 2024 - 18:36 EDT
The update includes the following.
FEATURES
Ability to Automatically Assign Search Requests
A new firm option, Auto-assign search requests to, allows law firms to set who search requests are automatically assigned to after they have been searched. The following options are available:
• None
• Requested By
•Created By
•Approver
The option defaults to None.
Note: The Approver option only displays if the Allow approvers to be designated field is selected.
Note: This only affects new search requests; it does not affect new search versions.
Note: If this field is changed while a search request is being searched, then the new field value will affect that search request.
Ability to Change Default Fuzzy Search Behavior
A new firm option, Apply fuzzy search by default for search requests, allows law firms to set whether the Apply fuzzy search to each search term checkbox is selected by default when creating search requests. The firm option defaults to off.
Note: This does not apply to new search versions, as they take on the checkbox value of the previous version.
Note: The checkbox remains editable regardless of whether this firm option is selected.
Persisting Search Request Tab Refiners
Selections made in the Refiner pane on the Search Requests tab now persist on a given device. Any changes made are automatically saved.
KNOWN ISSUES
• Hits are secured even for users included in the security plan for an entity.
Note: This only occurs when a user has email addresses in Expert and Aderant Identity that are not an exact match.
Workaround: Ensure that users' email addresses are exactly the same in Expert and Aderant Identity. Email
addresses are case sensitive.
• Comments made and edited by other users will not display text to indicate that they have been edited.
Only comments that you have made and edited will display 'Edited'.
Posted on Oct 08, 2024 - 18:36 EDT
Conflicts Update – UK
Oct 22, 2024 14:00-15:00 EDT
On Tuesday (Oct 22), Conflicts-UK will undergo planned downtime to add new features between 2pm-3pm ET | 7pm-8pm BT. During the downtime window, Conflicts will be unavailable for a period of time but will be immediately available once the update is complete. This update will not require re-indexing.
The update includes the following.
NEW FEATURES
Ability to Automatically Assign Search Requests
A new firm option, Auto-assign search requests to, allows law firms to set who search requests are automatically assigned to after they have been searched. The following options are available:
• None
• Requested By
• Created By
• Approver
The option defaults to None.
Note: The Approver option only displays if the Allow approvers to be designated field is selected.
Note: This only affects new search requests; it does not affect new search versions.
Note: If this field is changed while a search request is being searched, then the new field value will affect that search request.
Ability to Change Default Fuzzy Search Behavior
A new firm option, Apply fuzzy search by default for search requests, allows law firms to set whether the Apply fuzzy search to each search term checkbox is selected by default when creating search requests. The firm option defaults to off.
Note: This does not apply to new search versions, as they take on the checkbox value of the previous version.
Note: The checkbox remains editable regardless of whether this firm option is selected.
Persisting Search Request Tab Refiners
Selections made in the Refiner pane on the Search Requests tab now persist on a given device. Any changes made are automatically saved.
KNOWN ISSUES
• Hits are secured even for users included in the security plan for an entity.
Note: This only occurs when a user has email addresses in Expert and Aderant Identity that are not an exact match.
Workaround: Ensure that users' email addresses are exactly the same in Expert and Aderant Identity. Email
addresses are case sensitive.
• Comments made and edited by other users will not display text to indicate that they have been edited.
Only comments that you have made and edited will display 'Edited'.
Posted on Oct 08, 2024 - 18:38 EDT
The update includes the following.
NEW FEATURES
Ability to Automatically Assign Search Requests
A new firm option, Auto-assign search requests to, allows law firms to set who search requests are automatically assigned to after they have been searched. The following options are available:
• None
• Requested By
• Created By
• Approver
The option defaults to None.
Note: The Approver option only displays if the Allow approvers to be designated field is selected.
Note: This only affects new search requests; it does not affect new search versions.
Note: If this field is changed while a search request is being searched, then the new field value will affect that search request.
Ability to Change Default Fuzzy Search Behavior
A new firm option, Apply fuzzy search by default for search requests, allows law firms to set whether the Apply fuzzy search to each search term checkbox is selected by default when creating search requests. The firm option defaults to off.
Note: This does not apply to new search versions, as they take on the checkbox value of the previous version.
Note: The checkbox remains editable regardless of whether this firm option is selected.
Persisting Search Request Tab Refiners
Selections made in the Refiner pane on the Search Requests tab now persist on a given device. Any changes made are automatically saved.
KNOWN ISSUES
• Hits are secured even for users included in the security plan for an entity.
Note: This only occurs when a user has email addresses in Expert and Aderant Identity that are not an exact match.
Workaround: Ensure that users' email addresses are exactly the same in Expert and Aderant Identity. Email
addresses are case sensitive.
• Comments made and edited by other users will not display text to indicate that they have been edited.
Only comments that you have made and edited will display 'Edited'.
Posted on Oct 08, 2024 - 18:38 EDT
Conflicts Update – US
Oct 22, 2024 20:00-22:00 EDT
On Tuesday (Oct-22), Conflicts-US will undergo planned downtime to add new features between 8pm-10pm EDT | 1am-3am (Oct - 23) UTC. During the downtime window Conflicts will be unavailable for a period of time but will be immediately available once the update is complete. This update will not require re-indexing.
The update includes the following.
NEW FEATURES
Ability to Automatically Assign Search Requests
A new firm option, Auto-assign search requests to, allows law firms to set who search requests are automatically assigned to after they have been searched. The following options are available:
• None
• Requested By
• Created By
• Approver
The option defaults to None.
Note: The Approver option only displays if the Allow approvers to be designated field is selected.
Note: This only affects new search requests; it does not affect new search versions.
Note: If this field is changed while a search request is being searched, then the new field value will affect that search request.
Ability to Change Default Fuzzy Search Behavior
A new firm option, Apply fuzzy search by default for search requests, allows law firms to set whether the Apply fuzzy search to each search term checkbox is selected by default when creating search requests. The firm option defaults to off.
Note: This does not apply to new search versions, as they take on the checkbox value of the previous version.
Note: The checkbox remains editable regardless of whether this firm option is selected.
Persisting Search Request Tab Refiners
Selections made in the Refiner pane on the Search Requests tab now persist on a given device. Any changes made are automatically saved.
KNOWN ISSUES
• Hits are secured even for users included in the security plan for an entity.
Note: This only occurs when a user has email addresses in Expert and Aderant Identity that are not an exact match.
Workaround: Ensure that users' email addresses are exactly the same in Expert and Aderant Identity. Email
addresses are case sensitive.
• Comments made and edited by other users will not display text to indicate that they have been edited.
Only comments that you have made and edited will display 'Edited'.
Posted on Oct 08, 2024 - 18:45 EDT
The update includes the following.
NEW FEATURES
Ability to Automatically Assign Search Requests
A new firm option, Auto-assign search requests to, allows law firms to set who search requests are automatically assigned to after they have been searched. The following options are available:
• None
• Requested By
• Created By
• Approver
The option defaults to None.
Note: The Approver option only displays if the Allow approvers to be designated field is selected.
Note: This only affects new search requests; it does not affect new search versions.
Note: If this field is changed while a search request is being searched, then the new field value will affect that search request.
Ability to Change Default Fuzzy Search Behavior
A new firm option, Apply fuzzy search by default for search requests, allows law firms to set whether the Apply fuzzy search to each search term checkbox is selected by default when creating search requests. The firm option defaults to off.
Note: This does not apply to new search versions, as they take on the checkbox value of the previous version.
Note: The checkbox remains editable regardless of whether this firm option is selected.
Persisting Search Request Tab Refiners
Selections made in the Refiner pane on the Search Requests tab now persist on a given device. Any changes made are automatically saved.
KNOWN ISSUES
• Hits are secured even for users included in the security plan for an entity.
Note: This only occurs when a user has email addresses in Expert and Aderant Identity that are not an exact match.
Workaround: Ensure that users' email addresses are exactly the same in Expert and Aderant Identity. Email
addresses are case sensitive.
• Comments made and edited by other users will not display text to indicate that they have been edited.
Only comments that you have made and edited will display 'Edited'.
Posted on Oct 08, 2024 - 18:45 EDT
Conflicts Update – CAN
Oct 22, 2024 21:00-23:00 EDT
On Tuesday (Oct-22), Conflicts-CAN will undergo planned downtime to add new features between 9pm-11pm EDT | 2am-4am (Oct - 23) UTC. During the downtime window Conflicts will be unavailable for a period of time but will be immediately available once the update is complete. This update will not require re-indexing.
The update includes the following.
NEW FEATURES
Ability to Automatically Assign Search Requests
A new firm option, Auto-assign search requests to, allows law firms to set who search requests are automatically assigned to after they have been searched. The following options are available:
• None
• Requested By
• Created By
• Approver
The option defaults to None.
Note: The Approver option only displays if the Allow approvers to be designated field is selected.
Note: This only affects new search requests; it does not affect new search versions.
Note: If this field is changed while a search request is being searched, then the new field value will affect that search request.
Ability to Change Default Fuzzy Search Behavior
A new firm option, Apply fuzzy search by default for search requests, allows law firms to set whether the Apply fuzzy search to each search term checkbox is selected by default when creating search requests. The firm option defaults to off.
Note: This does not apply to new search versions, as they take on the checkbox value of the previous version.
Note: The checkbox remains editable regardless of whether this firm option is selected.
Persisting Search Request Tab Refiners
Selections made in the Refiner pane on the Search Requests tab now persist on a given device. Any changes made are automatically saved.
KNOWN ISSUES
• Hits are secured even for users included in the security plan for an entity.
Note: This only occurs when a user has email addresses in Expert and Aderant Identity that are not an exact match.
Workaround: Ensure that users' email addresses are exactly the same in Expert and Aderant Identity. Email
addresses are case sensitive.
• Comments made and edited by other users will not display text to indicate that they have been edited.
Only comments that you have made and edited will display 'Edited'.
Posted on Oct 11, 2024 - 13:08 EDT
The update includes the following.
NEW FEATURES
Ability to Automatically Assign Search Requests
A new firm option, Auto-assign search requests to, allows law firms to set who search requests are automatically assigned to after they have been searched. The following options are available:
• None
• Requested By
• Created By
• Approver
The option defaults to None.
Note: The Approver option only displays if the Allow approvers to be designated field is selected.
Note: This only affects new search requests; it does not affect new search versions.
Note: If this field is changed while a search request is being searched, then the new field value will affect that search request.
Ability to Change Default Fuzzy Search Behavior
A new firm option, Apply fuzzy search by default for search requests, allows law firms to set whether the Apply fuzzy search to each search term checkbox is selected by default when creating search requests. The firm option defaults to off.
Note: This does not apply to new search versions, as they take on the checkbox value of the previous version.
Note: The checkbox remains editable regardless of whether this firm option is selected.
Persisting Search Request Tab Refiners
Selections made in the Refiner pane on the Search Requests tab now persist on a given device. Any changes made are automatically saved.
KNOWN ISSUES
• Hits are secured even for users included in the security plan for an entity.
Note: This only occurs when a user has email addresses in Expert and Aderant Identity that are not an exact match.
Workaround: Ensure that users' email addresses are exactly the same in Expert and Aderant Identity. Email
addresses are case sensitive.
• Comments made and edited by other users will not display text to indicate that they have been edited.
Only comments that you have made and edited will display 'Edited'.
Posted on Oct 11, 2024 - 13:08 EDT